Personal contacts, defined response times and structured IT support.
When technical problems arise in everyday IT operations, clear and structured support is essential. Our support team assists your employees and IT managers with technical malfunctions, questions, and support issues related to the IT systems we manage.
Inquiries are recorded centrally, documented as tickets, and processed according to their priority. Dedicated contacts and agreed-upon response times create a reliable framework for collaboration.
Depending on the support case, we provide assistance by telephone, remote access or – if necessary – on site.
Our IT support is aimed at companies that want fast, structured support and clearly defined contacts when they have technical problems.
Depending on the service concept, our support either complements an existing internal IT department or takes on defined support tasks for companies without their own IT resources.
Technical problems are sometimes unavoidable in everyday work. Therefore, it's crucial to quickly reach the right contact person when you need support. Our support team assists you with technical malfunctions, questions, and concerns related to the IT systems we manage.
Our regular service and support hours are:
Monday to Friday from 7:00 am to 18:00 pm.
Your request will be centrally recorded, documented, and processed according to its priority. Depending on the issue, support will be provided by telephone, remote access, or via other agreed-upon methods.
Personal contacts and clearly defined processes ensure that you can track the processing status. Depending on the agreed service or support package, defined response times and individual scopes of services also apply.
Good IT support doesn't always end with fixing a single problem. If recurring disruptions, outdated systems, or technical bottlenecks arise during operation, we point out potential areas for action.
If required, we will then support you in modernizing, procuring, commissioning or further developing your IT environment.
Do you have any questions? Our support team is available to help you at our locations Nördlingen and Augsburg happy to advise you.
Support team
Kutzschbach Electronic
Support team
Kutzschbach INNOVATIONS
We look forward to your inquiry! Simply leave us a message and we will contact you immediately.
To enable us to help you most easily via remote maintenance, please download the TeamViewer program here and contact our support team.
Our support team will then support you directly in setting up the tool.
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