Make company knowledge quickly, centrally and reliably accessible
Tools/platforms used
Result
Central access to all important information
Context-based search across different systems
Significant time savings due to reduced search effort
Data protection compliant processing, even of sensitive content
Initial Situation
Within the company, information was scattered across different filing systems, tools, and departments. Employees spent up to an hour and a half each day searching for documents, guidelines, or background information. This led to unnecessary delays, queries, and duplication of effort. The goal was to consolidate knowledge in one central location and design access so that no one would have to search for it extensively.
Implementation
For this purpose, a dedicated agent was developed that structures and combines existing information sources, making them searchable via a central interface.
- Building a central knowledge repository with content from a wide variety of sources.
- Intelligent linking of information for precise and understandable search results.
- Access via a simple interface or a chatbot on the intranet
- Option to connect other systems such as ERP or CRM
Conclusion & outlook
Employees can ask questions about processes, guidelines, or technical issues directly via the chatbot and immediately receive relevant information or documents. During the project, a rights and roles concept was also implemented to ensure that employees only see the content they are authorized to access. The agent results in a significant time saving.
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